Exchange Window
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Exchanges are available within 7 days of delivery (as per courier tracking status “Delivered”).
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Exchange Eligibility
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To be eligible:
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Item must be unused and unworn
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Item must be in original packaging and condition
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Unboxing video is mandatory for any exchange request
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Exchange request must be approved by Aurelie before you ship the item back
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How to Request an Exchange​
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Email shreya@infiniteop.in with:
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Order ID
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Customer name & phone number
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Exchange reason and the item you want in exchange (if known)
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Photos (if relevant)
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Unboxing video (link or attachment)
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After approval, we will share the return address by email.
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Return Shipping for Exchange
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Customers must return the item using their own courier and at their own cost.
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Use safe packaging and a trackable courier. Aurelie is not responsible for loss/damage in transit.
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Exchange Timeline
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After we receive and inspect the returned item, the exchange process can take up to 2 weeks, depending on stock availability and processing time.
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If Exchange Isn’t Possible
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If the requested exchange item is unavailable or the item fails inspection, Aurelie may (at its discretion) offer an alternative exchange option or decline the exchange.